APJIS Asia Pacific Journal of Information Systems

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The Journal for Information Professionals

Asia Pacific Journal of Information Systems (APJIS) is published by the Korea Society
of Management Information Systems (KMIS), which is the largest professional institute
in the field of information systems in Korea.

ISSN 2288-5404 (Print) / ISSN 2288-6818 (Online)

Editor : Hee-Woong Kim

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Current Issue

Date December 2015
Vol. No. Vol. 25 No. 4
DOI http://dx.doi.org/10.14329/apjis.2015.25.4.746
Page 746~762
Title Online Tourism Review : Three Phases for Successful Destination Relationships
Author Chulmo Koo, Seunghun Shin, Sunyoung Hlee, Daeseop Moon, Namho Chung
Keyword Online Tourism Reviews, Longitudinal Trust-Satisfaction Model (LSTM), Extended Valence Framework (EVF), Expectation-Confirmation Theory (ECT)
Abstract This study developed a conceptual model that integrated psychological and physical reactions resulting from online tourism reviews through a longitudinal trust-satisfaction model (LSTM) developed based on the extended valence framework and expectation–confirmation theory. Online reviews are essential factor of consumer’s pur-chase decision. This phenomenon is well applied in a tourism context. However, investigations on online reviews in a longitudinal approach in a tourism context are quite limited. Therefore, this study suggests a conceptual model based on LTSM and several propositions about how online tourism reviews, which are divided into factual and experiential reviews, influence the future travelers’ perceptions and attitudes, such as expectation, confirmation, and destination loyalty, in a longitudinal format by examining previous related studies. Finally, expected results were discussed and several implications were described theoretically and practically.

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