APJIS Asia Pacific Journal of Information Systems


The Journal for Information Professionals

Asia Pacific Journal of Information Systems (APJIS), a Scopus and ABDC indexed journal, is a
flagship journal of the information systems (IS) field in the Asia Pacific region.

ISSN 2288-5404 (Print) / ISSN 2288-6818 (Online)

Editor : Seung Hyun Kim

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Current Issue

Date March 2023
Vol. No. Vol. 33 No. 1
DOI https://doi.org/10.14329/apjis.2023.33.1.103
Page 103~122
Title Measurement of IT-Enabled Production Capability and Benchmarking of Public Hospitals: Data Envelopment Analysis
Author Sri Vidhya Bhavani Munuswamy, Prakash Sai Lokachari
Keyword Data Envelopment Analysis (DEA), Public Hospitals, IT Efficiency, Benchmarking
Abstract Given the dearth of studies on Healthcare Information Systems in public hospitals, the present study proposes a conceptual framework for measuring Information Technology (IT)-enabled production capability by factoring relative efficiencies of IT and firm-specific resources. We employed cross sectional data analysis using an output- oriented, variable return-to-scale model, viz., Data Envelopment Analysis (DEA). The study empirically tested the conceptual model based on the secondary data obtained from 31 Tamil Nadu district headquarters public hospitals in India. The results identified only two hospitals that are technically efficient in terms of IT-enabled production capability. The study findings have implications for strengthening health management information systems (HMIS) in public hospitals by deploying optimum IT infrastructure elements. Further, hospital administrators can utilize the study to measure the IT-enabled production capability of a public hospital to undertake benchmarking exercises. The conceptual framework with the DEA model is the earliest attempt to measure IT capability objectively in the health services industry.

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