APJIS Asia Pacific Journal of Information Systems


The Journal for Information Professionals

Asia Pacific Journal of Information Systems (APJIS), a Scopus and ABDC indexed journal, is a
flagship journal of the information systems (IS) field in the Asia Pacific region.

ISSN 2288-5404 (Print) / ISSN 2288-6818 (Online)

Editor : Seung Hyun Kim

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Current Issue

Date June 2023
Vol. No. Vol. 33 No. 2
DOI https://doi.org/10.14329/apjis.2023.33.2.418
Page 418~443
Title Spanning Multiple Online Communities and Knowledge Contribution: The Cross-Level Moderating Effects of Environmental Scanning and Membership Fluidity
Author Yongsuk Kim
Keyword Online Communities, Membership, Knowledge Contribution, Knowledge Acquisition, External Activities, Environmental Scanning, Fluidity, Cross-level Interactions
Abstract Many organizations facilitate a host of online knowledge sharing communities to assist internal knowledge sharing and operation. The permeable boundaries and voluntary structures of online communities allow individuals to span community boundaries and affect member resources and structures. Although much research has been done on members’ knowledge contribution in online communities, relatively little is known about how a member’s contribution to a community is shaped by the cross-level interactions of member’s external boundary spanning and the community’s environmental scanning or membership fluidity. Drawing from the theoretical lens of boundary spanning and the external view of online communities, we take a multi-level approach in the analysis of the activities of 1,992 members of 126 communities internal to a global company. We find that a member’s external boundary spanning activity (e.g., external knowledge acquisition via reading posts) has a positive effect, though at a decreasing rate, on subsequent internal knowledge contribution (e.g., posting replies in the member’s home community). This positive effect is stronger in communities that are more active in environmental scanning or have fluid membership and weaker in communities that are less active in environmental scanning or have stable membership.

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