The Journal for Information Professionals
Asia Pacific Journal of Information Systems (APJIS), a Scopus and ABDC indexed journal, is a
flagship journal of the information systems (IS) field in the Asia Pacific region.
ISSN 2288-5404 (Print) / ISSN 2288-6818 (Online)
Editor : Youngsok Bang
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Current Issue
| Date | September 2026 |
|---|---|
| Vol. No. | Vol. 36 No. 3 |
| DOI | https://doi.org/10.14329/apjis.2026.36.3.627 |
| Page | 627~648 |
| Title | An Assessment of the Success of the Regional Government Information System (SIPD) within the Indonesian Context |
| Author | Soffan Marsus, M. Luthfi Mahrus, Agung Ariyanto |
| Keyword | E-Government, Mandatory System, Information System Success, DeLone and McLean, TOE Framework |
| Abstract | Digital transformation has become a central priority for governments worldwide, aiming to enhance governance and public service delivery. In Indonesia, the Ministry of Home Affairs introduced the Regional Government Information System (SIPD) as a mandatory platform to integrate planning, budgeting, and financial management processes across all local governments. While prior research has predominantly focused on voluntary technology adoption, limited attention has been given to the success of mandatory information systems. This study addresses this gap by examining SIPD using an integrated framework that combines the DeLone and McLean Information Systems Success Model with the Technology–Organization–Environment (TOE) framework, while incorporating user competence as an individual-level capability. Data were collected from 210 local government employees and analyzed using Structural Equation Modeling (SEM). The results indicate that technological factors and user competence significantly influence user satisfaction, which in turn strongly determines system success. In contrast, organizational factors were found to have no significant effect on user satisfaction. Environmental factors, however, have a direct impact on system success. These findings suggest that, in mandatory environments, system success depends more on effective system utilization and user satisfaction than on organizational support alone. This study contributes to the information systems literature by demonstrating how system success mechanisms operate in mandatory-use contexts, usage is enforced rather than voluntarily adopted, and by integrating TOE and IS Success perspectives to explain both contextual conditions and system outcomes. |
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